This is the Place For You! Our Community Survey Results
This year MPL again conducted a survey at the Library and out in the community. Thank you all; you’ll help us determine how to best serve our community!
50% of you visit daily or weekly; 28% visit monthly. What do you do? 70% pick up your holds and check out materials; 40% attend library programs and spend time with your friends or family; 46% read or browse the collections.
78% of you say we provide excellent customer service (93% excellent or good). 61% say MPL is excellent overall (89% excellent or good). We’re so glad!
Other elements of library service people were pleased with were our special collections, including items like WiFi hotspots, park passes, outdoor equipment, and Maker at Home kits; services such as WiFi access, printing services, and public computer access; and our programming. As the MPL MakerPlace has reopened, many of you have returned to make, create, and learn, or have thought about what you’d most like to learn in the new year (3D printing!). You’re excited by how the Library “encourages people of all ages to be curious and creative.”
You see the Library as having a role to play in the challenges facing our community – opportunities for young people and those among us who are vulnerable; supporting lifelong literacy; combatting social isolation; promoting inclusivity: “a place for my teen and I to spend time together;” “a source of connection and community;” “Good books, lots of information, awesome activities!” “I value the environment & diversity in materials & programs.”
What else do you value most about your Library?
“The community atmosphere and programming. You feel so welcome here!”
“Brings us many opportunities for family time and reading. The programs are also very interesting and challenge us to learn new skills. The staff are always so welcoming of me and my family… It genuinely feels like being part of the community visiting the library.”
“Draws me into town which benefits stores as well – Keeps me reading and learning – Highlights items and events that may be of interest to me – Social, upbeat, happy environment.”